Reference

ongwin Privacy Policy, Clearly Explained

Our Privacy Policy explains how we collect, use and protect the details connected with your ongwin account, from phone verification to DANA, OVO, GoPay and QRIS records.

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CONTACT YOUR WAY

Get Help With a Privacy Request

A clear contact path helps you ask what we hold about your account or request a correction. When your question concerns a DANA receipt, QRIS reference or phone-verification record, include the account detail you can safely share so we can locate the right entry without asking for a wallet password. Our support route is available through the account help area.

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Account help

Use the account help route for access, correction or deletion questions. We may ask you to confirm the account phone number before discussing personal records.

Wallet record check

For DANA, OVO, GoPay or QRIS records, send the transaction reference and date through support. We use those details to locate status data without requesting your wallet login.

Privacy request

Ask us to explain a cookie choice, stored device entry or account record through the support path shown after login. We will outline the next verification step.

HOW RECORDS MOVE

Six Practical Privacy Commitments

Privacy depends on clear handling at each account step, not on vague promises. We separate login checks from wallet credentials, limit internal access to records needed for support and payment matching, and…

Account details

We use your phone number and account credentials to create access, confirm ownership and respond to account requests. Phone verification helps us avoid discussing records with the wrong person.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account record can show status and reference data. We do not need your wallet password to match that entry.

Device signals

The mobile browser or desktop session may provide device type, browser version and login time. We use these signals to identify unusual access and protect account conversations.

Cookie choices

Cookies can remember session settings and help us understand account navigation. You can manage browser cookie controls, though changing them may require another sign-in.

Retention period

We keep account, support and transaction references for the period needed for service, dispute handling or legal duties. When a record is no longer needed, our process removes or limits it.

Change requests

You can ask to access, correct or delete eligible personal details through support. We first confirm account ownership, then explain any record that must remain for a legal reason.

Privacy Policy Questions From Indonesia

These Privacy Policy answers focus on the account steps you are most likely to check before opening access. If your request concerns a specific record from Jakarta, a mobile session or a wallet reference, contact us through the account support route so we can assess the details connected with your account.

We use your phone number for account creation, phone verification, login support and ownership checks. We do not ask you to share a wallet password when resolving a related account request.

Yes. The Privacy Policy covers DANA and QRIS references, including status, time and transaction identifiers connected with your account. These details help us match a payment query to the correct record.

You can ask through the account support route for access to eligible personal data. We may verify your phone number or another account detail before sending records connected with your request.

We may receive device type, browser details and login timing from your mobile session. The purpose is account access, session handling and detection of unusual sign-in activity, not access to your wallet password.

We retain records while they are needed for account service, support, payment disputes or legal duties. After that period, we remove, restrict or anonymise them through our handling process.

You can request correction or deletion through support. We confirm account ownership first and explain if a transaction, support or legal record must remain for a defined purpose.

Yes. Account access and the handling of some requests depend on local law. If a restriction applies, we will explain the relevant account or eligibility step through the available support route.

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